That, and the fact that they hide a LOT of changes that they make. They mention the good things, and not mention the bad ones.
Example: When you read campaign "re-balance" and "Optimization for campaign flow"... does that give off the impression that they are drastically lowering the chances of basic item boxes from missions? No...
And then when you try to communicate with the developer, they run and hide, and they (and we) treat Sarah like an errand girl, passing the message between one party to the other.
The developers need to stand up and answer for their changes themselves.