People take care - Tokens might be lost when buying premium packs!


#1

[message to support:]
"Ey, what is this please??!!

I played on phone, clicked to buy 1 Premium PACK for 268 tokens,
then instantly it went “reconnecting” (connectivity was fine), already doubting what is going on
I refreshed and guess…? - Tokens are gone and NOT ONE new item was received!

I know this EXACTLY, (not only because no new item catched my eye),
BEFORE I checked my (nasty limited) storage. And in both moments
free space were/are still 11.
No excuse based on shorttermmemory or senility.

You are accepting this fraud?

The queen and me are not amused."


#2

best to contact support for this sort of thing. It is always good practise to play on a stable network so that this doesnt happen.


#3

Of course I contacted the support. (Till now no answer.)

Network was at its best.

I’m not in the mood to complain every 3 days about disappearing tokens from raid
or even premium packs you don’t get when spending tokens!


#4

Hi Frawatuet,
I’m in the same boat as you. Did support resolve this issue for you?


#5

Ow come on it happens ewery time when u hawe poor conection thats why poeple doesn t buying expensive stuff i n this time