One of my acc got blocked

Hi, one of my acc got blocked, when i connect i have this, in others acc i can connect :

Please email the tacticsoft team directly.

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Ok thanks (20 limits)

Hello,
I still do not have an answer since i posted my mail (10 days). What i do now? My account is always blocked. Any idea?
Thanks.

What email did you contact?

the title of the email is : “One of my account got blocked” TO : Tacticsoft [email protected]