Please take note of the following:
The game is very unstable on iOS, whereby the loading screen gets stuck after an ad displays. The game needs to be restarted once this happens. Also, after performing various activities, the game becomes unresponsive and slows to around 1FPS normally after about 15 mins of play. The game also crashes after every clan wars battle. These issues have been present for over a month now.
The implementation of Devine Tier was a poor idea in the sense of providing relics that cannot be themselves upgraded. There are a very limited amount of Common and Rare items that can even go to Mythical. I would say most players do not even possess half of these in any upgraded state. So the situation is that these Common and Rare relics are building up with absolutely no usefulness. This situation will perpetuate unless some use can be found for them.
Many players have maxed out all arena boosts a long time ago, and are now sitting with thousands of these coins. Maybe these can be converted to other forms of currency, or even items could be added to the arena shop that can be purchased with them. At least players would be motivated to play for the coins again.
Arena is really dead nowadays, especially in 3v3 since the battles take so long. Better rewards need to be looked at for arena participation. As it is, Premium boxes give 9/10 epics anyway, so why not give a box every 20 wins. See how populated the arena will be after that.
It is mentioned almost daily how awful drop rates are. You mentioned yourself that these haven’t changed for over 2 years. Back then there were very few items, and chances were much better to get decent stuff. Now there is so much garbage in the available items list, that getting something that you want, or even useful, has become almost impossible. It only enforces the reluctancy of players to spend, not the opposite way round. Giving customers a poor experience and no value for money is a sure way of putting people off, from both the game altogether, or in least from spending. Don’t you guys get that?
Other games provide unlocks to certain items after passing a given level. At some point, players should be given access to exclusively legendary boxes. Nobody at high levels wants purple crap. Nobody! I stopped spending around 18 months ago, because I got fed up dropping $100 to get one useful item. I work out how much you lost just from me is around $1800-2400 so far. I will never, ever spend again in this game until I am offered value for money. There are other players who have vowed the same, so think about how much TS is losing by being miserly with drops.
Fortune boxes used to at least give players a chance to get some of the better items, but these boxes have been absolutely nerfed. I have not gotten a legendary out of these boxes for over a month now. Everybody is having the same experience.
It would be greatly appreciated if you could take the time to respond to the above, and maybe let us know what the plans are to address these issues.
Have a great day!