Cant access website


#1

Hi ,

I haven’t been able to access the site for about 5 hours now , no idea whats going on but my browser tells me ERR_Connection_Refused only on this site . Can someone please guide me through what might be wrong , Thanks in Advance


#2

The first step in any troubleshooting is to clear the browser cache/cookies. (you need to clear ALL cookies)

*For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
(other browsers are similar)


#3

Just tried it , the same message still pops up


#4

@Rob This the same error you’re getting?

@Frona have you been able to access it via another device?


#5

Just tried it on my phone , still give me the same error message :confused:


#6

Is that connected to the same network/Wifi?


#7

Yes , both my laptop and phone are connected to the apartments wifi


#8

Okay, i’m no expert but believe this is the problem that @FPS and @Rob had.

The only currently known solution is a new router.

If you can try to use another network to check it isn’t your laptop or phone causing the problem.


#9

Yea every other network expect the home network lets me connect . Seems like i have to get the router changed somehow .

Thank you all for the help :slight_smile:


#10

Could you try to shut down your router for 10 minutes?

That may help!


#11

Yep pretty much same issue… Both on my phone and laptop. At least I can now log on to the forums… I should have some more info on the problem today when I talk to the IT again.