Cant access website


Hi ,

I haven’t been able to access the site for about 5 hours now , no idea whats going on but my browser tells me ERR_Connection_Refused only on this site . Can someone please guide me through what might be wrong , Thanks in Advance


The first step in any troubleshooting is to clear the browser cache/cookies. (you need to clear ALL cookies)

*For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
(other browsers are similar)


Just tried it , the same message still pops up


@Rob This the same error you’re getting?

@Frona have you been able to access it via another device?


Just tried it on my phone , still give me the same error message :confused:


Is that connected to the same network/Wifi?


Yes , both my laptop and phone are connected to the apartments wifi


Okay, i’m no expert but believe this is the problem that @FPS and @Rob had.

The only currently known solution is a new router.

If you can try to use another network to check it isn’t your laptop or phone causing the problem.


Yea every other network expect the home network lets me connect . Seems like i have to get the router changed somehow .

Thank you all for the help :slight_smile:


Could you try to shut down your router for 10 minutes?

That may help!


Yep pretty much same issue… Both on my phone and laptop. At least I can now log on to the forums… I should have some more info on the problem today when I talk to the IT again.