Cannot login to account


#1

So I was doing a mission, and then I decided to go watch YouTube then when I got back on, all I heard was gunshots and I was stuck on the title screen and it does not load!


#2

Screams

Explosions


#3

Contact @Sarah247 , she’ll try to help you.


#4

You can try clearing all cookies from your browser, this might help or try a different browser :slight_smile:


#5

I’m on a phone and I don’t know if that has anything to do with it?


#6

Try force stopping the app or restarting your phone. This might help?


#7

I think it has something to do with the account


#8

Unlikely to be your account thats the trouble :slight_smile:

At worst delete the app off your phone and then re-download it.


#9

I tried that a while back and it’s still like that but it works when I use my other account


#10

Have you tried logging online with the account?


#11

What do you mean?
Post must be 20 characters


#12

Logging on via www.supermechs.com?


#13

Maybe try another browser or restart your phone then try getting in if that doesn’t work then disconnect and reconnect to the internet then try getting in.


#14

It logged me in but I don’t know it won’t work when I try to play


#15

What do you mean could you please explian?


#16

When I logged into the website it worked but when I try to log into the game all that happens is that I’m stuck on the title screen and I can’t do anything


#17

Try restarting your computer and see if that fixes it. If not send me a picture or video of what’s happening.


#18

That did not work unfortunately, and how do I send you a video?


#19

Click reply to this comment then press the upload button it looks like an arrow pointing up then select the video you want to upload.


#20

It says file not authorized