I also lost an account 3 years back trying this, interestingly that account doesn’t exist in their member list anymore, so I don’t think i will ever get it back
But why havnt they fix this stupid bug yet!!
Also what they told me was to check my old mail account, but I didn’t get one anywhere
I can’t do anything for anyone in game only forum.
I do suggest taking a look in your old email account though,
The reason I changed my e-mail was because I forgot it
But never mind, the only reason I wanted ,y account back was to know how my mech looked like in 2015 xD