5 premium box deal problem

I bought the 5 premium box deal and I only got 1 “unclaimed box” is this a scam?

I also ordered the 5 box deal and I only got 1 and just ordered the $9.99 tokens and I did not get those either.

Thanks for writing in.
We did have a bug and it has since been fixed.
Please write in to [email protected] with your receipt and User ID number.
We will compensate the players that provide recepits.
Thank you!

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